15 thoughts on “Nomore AlarmForce”

1. Put in a new alarm system and it works great, we've set it off a few times on purpose just to see…ha Our batteries have a 4-5 year life and we can replace all of them ourselves. Great customer service too. Alarmforce is nothing but old equipment that doesn't work half of the time and that you are responsible for testing once a month or so they say. They put our box in the cupboard, we could hardly hear it! The techs installing our new system looked at us like we were nuts when we asked them how often we should be testing..a good alarm system will let you know via keyboard when a sensor battery is low..alarmforce never did, just stopped working and one of our door sensors never worked no matter what we did to it. The charge for them to come and look at it was crazy so we just left it and put our 130-pound Rottweiler and his bed there instead. Alarmforce is not very pet-friendly either. In general I am not a tech geek or anything but this alarm system is a bunch of crap and a ripoff. I would not recommend it to anyone! I only remain anonymous 'cause I don't have a google account, I would gladly give my name…

2. I have recently finished with a 3 yr contract and returned all equipment. I have my termination letter and UPS proof of delivery. AlarmForce claims that i did not return everything. I wish i took a photo of the box to prove i did. Now i have a bill for missing eqiuipment for $291.36 and sent me to collections. This is stealling and harrassment. I have filed complaints with BBB, Market Place and other blogs. Please do not get AlarmForce get a real security company. Also, customer service reps are rude and this usually comes from top down management. After researching this company I wish I never game them my business and hard earned money.

3. AlarmForce is cheap but there are some serous bugs in the system. I initially went with AlarmForce because of the commercials, the low monthly cost, free instillation and that the system is wireless so I would not need to run wires. When I had mine installed about 6 months ago (I paid an additional $700 for extra sensors, smoke detectors and 2 keypads so I don’t use my cordless phone to operate the system). The installer placed the receiving unit right beside my wireless router (at the time I was informed the AlarmForce receiving unit needed to be close to where the phone line comes into my home). The system seemed to work fine until I came home from work about a month later and my front door was kicked in. I called alarmforce and they had not received an alarm. After 5 calls to their technical department, we figured out the wireless router was preventing the receiving unit from receiving signals from the sensors. I moved the AlarmForce receiving unit to another room and away from the wireless router. The AlarmForce installer had already been to my home 2X to repair my system previously. The components have obviously been used before they came into my home. I argued that the installer should have tested the system before he left and questioned his qualifications. AlarmForce backed their installer. I also questioned why the installer did not wear a uniform, did not have anything showing he worked for AlarmForce and why drove a rusty old car that leaked fluids on my driveway. I tried to get out of the 3 year contract but AlarmForce refused and no one would let me talk to a manager. Then, last month my back door opened around 3 am (I have no idea how it opened). The door chime woke me up but the alarm did not go off. To be honest, walking through a dark house ½ asleep looking for an intruder and waiting for AlarmForce to come on with 2 way voice communication as back-up that never happens is really crappy. The door that opened is set for instant alarm in the “home” mode and the alarm was definitely on. Also, I pay for cell back-up and if my phone line is cut AlarmForce informed me that they will notify me immediately. Well, the cell back-up does not work because the cell signal isn’t strong enough (ironically I live in a major city centre) and the phone line cut option does not work either. My wife accidentally unplugged the phone line from the wall to the unit for 4 weeks. Alarmforce never notified us that the phone line was disconnected. Alarmforce is still not sure why this option doesn’t work but they continue to charge me the extra fees. So basically, the only thing worse in my opinion to not having and home alarm is having a home alarm that you think works and actually doesn’t. I’m new to the home alarm thing and when my contract expires I will be looking for another provider. Maybe skip experiencing AlarmForce and roll the dice on another company.

4. Alarmforce is a great marketing company, but a poor alarm company. The equipment is rented, minimal, and poor quality. The 2 way voice is a gimmick that is easily defeated. Listen to the words carefully when they advertise…they have good lawyers and just barely avoid false advertising. I think I will stick with reputable companies like Sears that installs real branded equipment that I own, and they care about my business because they have a lot more at stake than my monitoring money.

5. I was interested in Alarmforce because of Joel Mattlin’s statements. So, I called and spoke to a Damian who turned out to be a high pressure salesman. I wanted a technical body to come to the house to discuss what they would be doing and answer some questions I had about equipment placement and the cat as well as other situations. Damian was damn near rude in trying to tell me what I needed, he could answer all questions from there. But, how could he without seeing the situation here. He has no idea of the house size, door/windows etc. I also wanted to ask about having the contract voided if the house should become inhabitable due to fire for example, or if my wife or I died. But reading the other testimonials, I would suggest that Joel dump Damian as he is certainly no asset to Alarmforce. I’ve gone with another company.