Have had Alarm Force security for over 2 years (3 year contract) – paid for equipment outright. Recently this month, my alarm box announced sensor 10 reading “low battery”. I could not change the batteries because the screw was too tight. I stripped the screw.

Both Alarm Force technician at 800 number and the technician that came out to replace sensor #10 said it’s typical for screw to be too tight. Technician that came out and replaced Sensor 10 said there’s no need to replace batteries.

Two days after we received a new sensor 10, my alarm box announced “low battery sensor 10?. I replaced the batteries. And I called into Alarm Force. 5 days later after replacing batteries in new sensor #10 alarm box announced “low battery sensor 10?.

I called this morning and spoke to Mohammed at Alarm Force (10/13/10) Mohammed advised they could come out and replace the sensor again but there’s no guarantee that would fix the problem. He deemed that the problem was because of our weather. He said they would not replace the unit.

I told Mohommed, “you’re kidding, right? Last year the state of Georgia (USA) had 71 inches of rain. Every year we have 100 to 110 deg F summers, we had 2 snow storms this year (below freezing temperatures)” and Mohammed still insisted that our weather (currently 80 deg F) was the cause of the sensor problem.

I told him that was not acceptable. I have this system for 2 years and now my system may not work because of 80 degree weather? I said “you must think the people in the South are not very intelligent.” I told him that was an insult to tell me that my security had now been compromised by our weather which was currently 80 deg f and may not function the way it was supposed to.” He made an appt for a technician to come out to my house 2 weeks from today. I need an evening appt.

I filed a complaint with GA Bureau of Consumer Affairs. I paid good money for the security of my house. I don’t need someone up in Toronto to insult me and degrade my intelligence that I am supposed to accept sub service from Alarm Force because of “the weather”.

Alarm Force can issue me a full refund of the equipment; they can pick it all up. I will find a local security system company who won’t blame any equipment failure on “the weather”.

- Barbara Lanier