I was talking to Valery, in Customer Service on March 12, 2010 at 2:42 PM. I agreed to renew my contract for three years providing there was an additional sensor in the Sun Room free of charge and check the operation of the garage sensor. An appointment was to be made by the said Valery. She agreed to the no extra charge.

June 22, 2010 I contacted Sandy at 11:40 am and I was told that nothing had been done as I had not signed an agreement. I have not had an agreement sent to me, and therefore could not sign it. I asked to talk to the manager. She said his name was Gill and she would email him and have him call me back as he was in a meeting at the time.

This is the 24 of June at 12:30 PM and I still have not heard from him. I have this type of problem every time I try to communicate that I have something to discuss. I find the monitoring excellent, but the service is really not worth the hassle.

How in hell can I explain the situation here when no one returns the calls, sends out contracts, or even contacts me in writing, phone or email? When I try to send a normal email to customer service, it comes back that I am sending a bulk mailing. What in hell is wrong with Voxcom? You really don’t want evidence of complaints do you?

- Mel James