Alarm Force Contract
Did you read Alarm Force contract? When you do, you will learn that Alarm Force is not responsible for anything that its employees and contractors (they pride themselves of not using contractors) do or neglect to do. Therefore, the Alarm Force contract is a one-way trap. It imparts an obligation to the customer to pay, while it does not impart any obligation on Alarm Force. Hence, the Alarm Force contract is illegal. In a courtroom a judge would determine its illegality. Apparently, no customer raised the problem.
- Motty Perel
Alarm Collection
I have problems with Alarm Force. I was forced to take when I bought the house.
They are charging my credit card directly and when my credit card expired they never sent or called to ask for the new credit card number. I have to admit that I didn’t call them but the fact is that they sent my account for collection. I owe them little money and because the way the contract is made I end-up with a 850$ bill.
Be aware of this company. They charge 25$ per month but if you have an overdue then they charge 100$ fee to send you in collection + in the collection agency they charge you for the balance of the contract and also fees to send you in collection.
This is outrageous. I tried to pay the small amount I owe them but they don’t want. They want the 100$ to having sent me to collection but the collection agency didn’t reach me yet.
- Pierre-Andre Manseau
Not Happy with Alarm Force
Alarm Force is cheap but there are some serous bugs in the system. I initially went with Alarm Force because of the commercials, the low monthly cost, free installation and that the system is wireless so I would not need to run wires. When I had mine installed about 6 months ago (I paid an additional $700 for extra sensors, smoke detectors and 2 keypads so I don’t use my cordless phone to operate the system). The installer placed the receiving unit right beside my wireless router (at the time I was informed the Alarm Force receiving unit needed to be close to where the phone line comes into my home). The system seemed to work fine until I came home from work about a month later and my front door was kicked in. I called alarm force and they had not received an alarm. After 5 calls to their technical department, we figured out the wireless router was preventing the receiving unit from receiving signals from the sensors. I moved the Alarm Force receiving unit to another room and away from the wireless router. The Alarm Force installer had already been to my home 2X to repair my system previously. The components have obviously been used before they came into my home. I argued that the installer should have tested the system before he left and questioned his qualifications. Alarm Force backed their installer. I also questioned why the installer did not wear a uniform, did not have anything showing he worked for Alarm Force and why drove a rusty old car that leaked fluids on my driveway. I tried to get out of the 3 year contract but Alarm Force refused and no one would let me talk to a manager. Then, last month my back door opened around 3 am (I have no idea how it opened). The door chime woke me up but the alarm did not go off. To be honest, walking through a dark house ½ asleep looking for an intruder and waiting for Alarm Force to come on with 2 way voice communication as back-up that never happens is really crappy. The door that opened is set for instant alarm in the “home” mode and the alarm was definitely on. Also, I pay for cell back-up and if my phone line is cut Alarm Force informed me that they will notify me immediately. Well, the cell back-up does not work because the cell signal isn’t strong enough (ironically I live in a major city centre) and the phone line cut option does not work either. My wife accidentally unplugged the phone line from the wall to the unit for 4 weeks. Alarm force never notified us that the phone line was disconnected. Alarm force is still not sure why this option doesn’t work but they continue to charge me the extra fees. So basically, the only thing worse in my opinion to not having and home alarm is having a home alarm that you think works and actually doesn’t. I’m new to the home alarm thing and when my contract expires I will be looking for another provider. Maybe skip experiencing Alarm Force and roll the dice on another company.
Wish Never with Alarm Force
I have recently finished with a 3 yr contract and returned all equipment. I have my termination letter and UPS proof of delivery. Alarm Force claims that I did not return everything. I wish I took a photo of the box to prove I did. Now I have a bill for missing equipment for $291.36 and sent me to collections. This is stealing and harrassment. I have filed a complaint with BBB, Market Place and other blogs. Please do not get Alarm Force get a real security company. Also, customer service reps are rude and this usually comes from top down management. After researching this company I wish I never gave them my business and hard earned money.
Love Alarm Force
I love Alarm Force and I am happy that I was patient to read and understand the terms much before I was ready to sign 3 years contract. I am into 2nd year of my contract now and once having accidentally set off the alarm and forgotten the password I had to face the embarrassment of having the police at my door. Nevertheless despite myself I was happy. I would also recommend AlarmCare. I got if for my aged mother who lives independently. She wears a nifty little pendant around her neck and at a press of a button the emergency response system gets activated. I would gladly recommend Alarm Force burglar alarm and home security system.
- Nathan
Alarm Force Crap
Whether or not the Alarm Force “panel” was at fault, fact of the matter is, Alarm Force is crap. The Alarm Force system consists of a shoebox sized plastic box with a tiny transistor radio sized speaker mounted right next to the microphone. This box is usually placed on the kitchen counter and plugged into the phone line and power there.
As for the “$100″ battery, this is a tiny $5 battery (at most). Alarm Force is NOT a service company. Their whole purpose is to obtain as many monitoring contracts as possible. With that much emphasis on sales and “alarm systems” which require little or no installation skill it is no wonder Alarm Force customers have problems getting service.
Expensive Voxcom
I have had similar experience with Voxcom (Reliance Protectron since 2008) and would not recommend them to anyone. They have a 3 year contract which they roll over automatically without notifying you that this will happen. They also claim to service your alarm free but in reality have a $35 call out fee for each visit. They also charge for additional hardware e.g. if you need an extra sensor. Their customer service is very poor and their attitude can be summed up in their comment to me “well, you signed the contract”. Buyer beware I guess. Getting a Voxcom alarm has proved to be a very expensive mistake….
Nomore Voxcom
Voxcom (Reliance Protectron since 2008)… very interesting company that does splatter advertisements that they are looking for you… they care, the service they offer…. I had no complaints also until I moved out of the province… for the past 5 months I have phoned, emailed, trying to make arrangements to originally move the equipment to now refusing to pay. They seem to find my phone number to offer promotions etc, but each time I speak with them, they tell me someone has to call me back, it’s not their area. Today I received another bill for service that I am not receiving – when I called again… I was told that it is not their problem that someone has not called me back. It is my problem, my responsibility and all bills for service at an address that they are aware I moved from 5 months ago – I still have to pay for. I was also advised that I have to now pay an additional 23 months worth of contract if I cancel. The man that I spoke with told me he spoke with people all day who had stupid problems, and accused me of not dealing with this and that although they had record of speaking to me – it was still my problem that their company does not return phone calls to get my account moved. They have enjoyed taking the money from my account for service they are not providing.
It is interesting that their big plug when they were selling the system was the ease of moving the contract with you…. I guess they have it right – the contract moves with you but the security service you are paying for doesn’t….
I would not recommend Voxcom to anyone at all!!
Voxcom Contract
Hey
I was a Voxcom (Reliance Protectron since 2008) believer for years until one day I sold my home and was moving.. They told me that I signed some sort of revolving contract. So in other words after my 3yrs were up they just keep adding year after year on the contract with no way to cancel it. Have you ever heard of such a thing? I suggest everyone beware.
I’m still fighting my battle. I was told if the new people buying my home signed their contract I could get out possibly. Imagine that they want me to recommend them..
I recommend all Voxcom users read their contracts and if u have 90 days left in your 3yr contract please take my advice and start canceling now. Or you may be in the same situation as me..
Concerned for anyone thinking Voxcom is the way to go.