Reliance Protectron
VOXCOM is now Reliance Protectron. I vaguely remember the name “Protectron”. It was a small company that appeared years ago and then disappeared? The name change of Vocom is a result of the Reliance Comfort Limited Partnership’s acquisition of VOXCOM in 2007. I suppose that Reliance Comfort Limited Partnership took over Protectron already and that Reliance Comfort Limited Partnership is rebranded to Reliance Protectron after a series of acquisition one by one until Voxcom in order to compete with ADT. Voxom is the best performer within Reliance Comfort Limited Partnership without doubt. It’s hard to say who took over whom, but it is a win-win strategy that sings to Obama “Buy Canadian” eh.
Expensive Voxcom
I have had similar experience with Voxcom (Reliance Protectron since 2008) and would not recommend them to anyone. They have a 3 year contract which they roll over automatically without notifying you that this will happen. They also claim to service your alarm free but in reality have a $35 call out fee for each visit. They also charge for additional hardware e.g. if you need an extra sensor. Their customer service is very poor and their attitude can be summed up in their comment to me “well, you signed the contract”. Buyer beware I guess. Getting a Voxcom alarm has proved to be a very expensive mistake….
Marketing
As far as I am concern the man is smart enough to capture the market and the potential clients by appearing on Radio and TV’s and I think it is sad that ADT with 100 years of service do not learn from this guy which I agree. If this guy pump so much cash to his marketing why not ADT or Voxcom (Reliance Protectron since 2008). As you guys all know Bell Canada announced recently (last week) that they are getting in to Home Security. Telus did last year in B.C. with their HomeSitter package. They are few other companies that are getting in this market and they are making it better. There is another company that offers full Video solution they call it GBSdvr.com.
- JD
Nomore Voxcom
Voxcom (Reliance Protectron since 2008)… very interesting company that does splatter advertisements that they are looking for you… they care, the service they offer…. I had no complaints also until I moved out of the province… for the past 5 months I have phoned, emailed, trying to make arrangements to originally move the equipment to now refusing to pay. They seem to find my phone number to offer promotions etc, but each time I speak with them, they tell me someone has to call me back, it’s not their area. Today I received another bill for service that I am not receiving – when I called again… I was told that it is not their problem that someone has not called me back. It is my problem, my responsibility and all bills for service at an address that they are aware I moved from 5 months ago – I still have to pay for. I was also advised that I have to now pay an additional 23 months worth of contract if I cancel. The man that I spoke with told me he spoke with people all day who had stupid problems, and accused me of not dealing with this and that although they had record of speaking to me – it was still my problem that their company does not return phone calls to get my account moved. They have enjoyed taking the money from my account for service they are not providing.
It is interesting that their big plug when they were selling the system was the ease of moving the contract with you…. I guess they have it right – the contract moves with you but the security service you are paying for doesn’t….
I would not recommend Voxcom to anyone at all!!
Phone Line
I used ADT at my office, my phone line was cut and they didnt know about it for 1 week. I even had to tell them about it and they said that they see a trouble indicator but they do nothing about those. at least Alarm Force answers as soon as a phone line is cut. and try to get a price from adt over the phone…good luck…voxcom (Reliance Protectron since 2008) has a good service over the phone and seems good.
Voxcom Contract
Hey
I was a Voxcom (Reliance Protectron since 2008) believer for years until one day I sold my home and was moving.. They told me that I signed some sort of revolving contract. So in other words after my 3yrs were up they just keep adding year after year on the contract with no way to cancel it. Have you ever heard of such a thing? I suggest everyone beware.
I’m still fighting my battle. I was told if the new people buying my home signed their contract I could get out possibly. Imagine that they want me to recommend them..
I recommend all Voxcom users read their contracts and if u have 90 days left in your 3yr contract please take my advice and start canceling now. Or you may be in the same situation as me..
Concerned for anyone thinking Voxcom is the way to go.
Alarm Force has Best Value
Okay, so one’s a playmate, another is a queen and the other is my lover? How does it all add up? I mean, I haven’t done the research on Voxcom (Reliance Protectron since 2008) yet, but if you made a comparison chart, who is the best when it comes to value? I don’t mean to toot their horn, but I think Alarm Force would come out on top. Basic installation is free, there’s no “up-front” cost (which often turns away young people who have debts ie: most of the Canadian population) and they don’t over-sell options. Also, if the installer works directly for the company as in the case of Alarm Force, I think there tends to be a little more respect for the customer that way. Ever get store-bought furniture delivered from an out-sourced delivery dude? “Uh I don’t really know what color the sofa’s supposed to be man, I just deliver, man” Trust me, better to deal with less out-sourcing. Mind you, I haven’t gotten an alarm system put in yet, but I would consider Alarm Force over others. Yes Joel Matlin is obnoxious at times, but his presence is made. When’s the last time you heard an ADT or Voxcom commercial on the radio? And how easy is it to get help when you need it, be it technical or intrusion based?
- Claude Bussieres
Voxcom Company
I can’t write so much about Voxcom (Reliance Protectron since 2008) as I do to Alarm Force, because their wind is not as hard as Alarm Force and I don’t have a direct experience with them. However I find the following three points can be addressed.
Their slogan is “we’re looking out for you”. They are looking out for you, customer, dealer. It sounds caring. I’m told to be a dealer of Voxcom you get superior support. You don’t need to learn everything all on your own. They don’t invest too much on their brand but they do invest on internal support.
On their Website you can easily find security dealers link. They do care about dealers. As a customer you can easily find a local dealer near you.
They don’t build brand too much. In order to compete with competitors, they have to focus on “VOXCOM is a Canadian security and alarm company”. This is not a wise point to make though.
Compared choosing alarm company to dating, I would say, Voxcom is a lover who is silently and anxiously anticipating your glimpse.